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Privacy Policy

This Privacy Policy (“Policy”) describe how ZRyde Tech Inc. (collectively “ZRyde”, “Zippy”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data through the use of Zippy’s mobile applications and websites (respectively “Apps” and “Websites”), as well as products, features and other services globally, operated by Zippy (collectively, “Services”).

This Policy applies to our users (riders & drivers), contractors and service providers (collectively “you”, “your” or “yours”).

“Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, phone number, email, your image, personal interests, government-issued identification numbers, biometric data, nationality, race, date of birth, marital status, religion, health information, vehicle and insurance information, employment information and financial information.

1. COLLECTION OF PERSONAL DATA

We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession. If you have or are a party to multiple relationships with us (for example if you use our Services, or if you are both a driver as well as a rider on our transport, we will link your Personal Data collected across your various capacities to facilitate your use of our Services and for the Purposes described below.

We only collect Personal Data that we need, so that we can facilitate your use of our Services. The data categories are as follows:

  • Contact details: things like name, phone number and email. For some of our services we might require a little more, like your home address;
  • Profile information: things like your profile photo, saved addresses, language and communication preferences;
  • Geolocation: such as where you need a ride from, or the location of nearby drivers to you, the time, the journey progression and the final destination of your trip, or the geolocation of drivers and driving routes;
  • Payment information like the amount charged and the payment card used;
  • Communication and correspondence records such as when you engage with our in-app chat, or speak with our customer service agents;
  • Limited identification data of the device, like the IP address, on which the Apps have been installed;
  • Data about the usage of Services: things like data about journey status, times and data about your conduct as assessed by drivers;
  • Information to assess your eligibility to provide services as a driver, such as your driving license information, vehicle information and background check results (as legally permissible) (data is provided to us by drivers); and
  • Participate in contests or events organized by us (such as the pictures, audio files, or videos you may submit, which may include images of yourself).

In certain circumstances, you may need to provide your Personal Data in order to comply with legal requirements or contractual obligations, or where it is necessary to conclude a contract. Failure to provide such Personal Data, under such circumstance, may constitute failure to comply with legal requirements or contractual obligations, or inability to conclude a contract with you, as the case may be.

For purposes such as detection and prevention of fraud, we may also collect your Personal Data without consent, by relying on Legitimate Interests or other exemptions provided by the applicable data privacy laws.

When will your personal data be used?

Personal Data may be collected through the normal operation of our Apps, Websites and Services. Some examples are:

  • Your name (to show riders and drivers to help fulfill Services);
  • Your phone number (to register and log in, and for communication purposes);
  • Your email (to provide customer support, send receipts for our Services);
  • Your profile photo (to show riders and drivers to help fulfill Services);
  • Your location (to detect pick-up locations and abnormal route variations);
  • Feedback, ratings and compliments;
  • Transaction information (such as payment method and distance travelled);
  • Information about how you interacted with our Apps, Website or Services (such as features used, and content viewed);
  • Device information (such as hardware model and serial number, IP address, file names and versions and advertising identifiers or any information that may provide indication of device or app modification);
  • Personal data you enter in messages when you use our in-app communication features; and
  • Personal data that may be captured through your interaction with us, our agents, in-vehicle audio and/or video recording during a ride (such as your image or voice or both, and its related metadata).

From other sources

When we collect Personal Data, including but not limited to your name, contact information and other identification information where needed from other sources, we make sure that the data is transferred to us in accordance with applicable laws. Such sources include:

  • Referral programmes;
  • Our business partners, such as payment providers, ride-hailing partners and transport partners;
  • Insurance and financial provider;
  • Publicly available sources of data;
  • Governmental sources of data;
  • When our users add you as an emergency contact;
  • When you use our in-app chat; and
  • Marketing services providers or partners.

Personal Data about drivers

If you are a driver, we may collect:

  • Your driving license information, vehicle information and background check results (as legally permissible); and
  • Personal data that may be captured through your interaction with us, our in-vehicle audio and/or video recording during a ride (such as your image or voice or both, and its related metadata).

Sensitive Personal Data

Some of the Personal Data that we collect is sensitive in nature. This includes Personal Data pertaining to your national ID information and background information (including financial and criminal records, where legally permissible), as applicable. We collect this information only with your consent and/or in strict compliance with applicable laws.

Zippy’s applications or devices

Zippy may install in-vehicle audio and/or video recording applications or devices to promote the safety and security of drivers and riders. Your Personal Data may be captured in these audio and/or video recordings. Where in-vehicle audio and/or video recordings are made, such recordings are collected, processed, used, and stored in a manner that is compliant with applicable laws.

Personal In-vehicle cameras

Some Zippy drivers may install personal in-vehicle cameras in their vehicles for their own purposes (including safety and security). The use of such in-vehicle cameras is not endorsed or prohibited by Zippy. The collection, use and disclosure of Personal Data obtained from personal in-vehicle cameras is the responsibility of the relevant driver. Please check with the relevant driver if you have any queries about their use of personal in-vehicle cameras.

Personal Data of minors

As a parent or legal guardian, please do not allow minors under your care to submit Personal Data to Zippy. In the event such Personal Data of a minor is disclosed to Zippy, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by this Policy and take responsibility for his or her actions.

When you provide Personal Data of other individuals to us

In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, you may add them as your emergency contact. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used, and disclosed as set out in this Policy.

2. USE OF PERSONAL DATA

Zippy may use, combine, and process your Personal Data for the following purposes (“Purposes”):

Providing services and features

Your Personal Data will be used to provide, personalize, maintain, and improve our Apps, Websites and Services. This includes using your Personal Data to:

  • Connect you with a driver: We collect and process personal data for the purpose of connecting riders with drivers so you can be picked up and dropped off; or to show you where our nearest available vehicles are located. Instant messages directly in our Apps are processed in order to provide Services and customer support (including resolving disputes between driver and rider), for security purposes as well as to improve our Services, and for analysis.
  • Get you to where you want to go: We display geolocation data and the phone number of riders to drivers when using our Services to enable efficient pick-up and drop-off, and make the journey and route transparent. This data is collected only when our Apps are activated. The collection of geolocation data stops after closing our Apps. In some countries drivers cannot see riders’ phone numbers; the driver sees an altogether different number which temporarily diverts to the rider’s phone number meaning the driver and rider can still communicate.
  • Make sure your journey goes smoothly: We use geolocation data to make sure you get to your destination and resolve quality issues related to our Services.
  • Make sure the Apps are optimal: We use contact details to notify riders of updates to our Apps so you can keep using our Services. We also gather limited data from the device that you use to connect with our Services, and to help keep your account safe through authentication and verification checks.
  • Make sure your ride is the quickest, cheapest and most convenient to you: We collect data on the routes taken by our riders to analyse geographic coverage. This lets us do things like improve recommendations to the drivers about the most efficient routes, and helps us make sure that our drivers, are at the most convenient locations for our riders.
  • Collect your payment: We obtain payment details to process rider payment on behalf of drivers for our Services.
  • Maintain and promote standards: We collect data about journey statuses, time and rider ratings from driver feedback to encourage user safety, promote compliance with our terms and conditions, and make sure we’re providing a quality and enjoyable service to everyone. Customer support data and correspondence is collected for the purposes of feedback, and resolving disputes and service quality issues.
  • Keep you informed: Your name, phone number and email will be used to communicate with you for things like letting you know that your journey has been completed, sending you trip confirmation receipts, and letting you know about important service updates.
  • Verify your identity when you register, and log in to Apps (using your phone number);
  • Verify your age (where necessary);
  • Create, administer and update your account;
  • Conduct due diligence checks and risk assessments / analysis;
  • Track the progress of your trip and detect abnormal trip variations;
  • Enable features that personalize your Apps, such as lists of your favorite places and previous destinations;
  • Perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analyzing usage and activity trends;
  • Protect the security or integrity of the Services and any facilities or equipment used to make the Services available;
  • Process and manage your rewards;
  • Enable communications between our riders and drivers;
  • Process, manage or verify your application of promotions, rewards and subscriptions with Zippy;

Safety and security

We use your data to ensure the safety and security of our Services and all users. This includes:

  • Screening drivers before enabling their use of our Services;
  • Identifying unsafe driving behavior such as speeding, harsh braking and acceleration, and providing personalized feedback to drivers;
  • Verifying your identity when you log in to Apps (using your phone number);
  • Using device, location, profile, usage and other Personal Data to prevent, detect and combat fraud or unsafe activities;
  • Monitoring compliance with our Terms & Conditions, policies and according to our Driver Guide; and
  • Detecting, preventing, and prosecuting crime.

Customer support

We use Personal Data to resolve customer support issues. For example, we may:

  • Investigate and address concerns;
  • Monitor and improve our customer support responses;
  • Respond to questions, comments, and feedback; and
  • Inform you about steps taken to resolve customer support issues.

Research and development and security

We may use the Personal Data we collect for testing, research, analysis, and product development. This allows us to understand and analyze your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our Services, develop new features, products and services, and facilitate insurance and finance solutions.

Legal purposes

We may use the Personal Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable law. We may also use your Personal Data when we are required, advised, recommended, expected, or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental, or other authority.

For example, we may use your Personal Data to:

  • Comply with court orders or other legal, governmental or regulatory requirements;
  • Enforce our Terms & Conditions or other agreements; and
  • Protect our rights or property in the event of a claim or dispute.

We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.

Marketing and promotions

We may use your Personal Data to market Zippy and Zippy’s partners’, sponsors’ and advertisers’ products, services, events, or promotions. For example, we may:

  • Send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and
  • Notify, invite, and manage your participation in our events or activities.

We may communicate such marketing to you by post, phone, short message service, online messaging service, push notification by hand and by email.

If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link in the relevant email or message.

3. DISCLOSURE OF PERSONAL DATA

We need to share Personal Data with various parties for the Purposes. These parties include:

a. Other users
For example:

  • If you are a rider, we may share your Personal Data including your name, phone number, and photo; your pick-up and drop-off locations, and rating with our drivers fulfilling your Services.
  • If you are a driver, we may share your Personal Data with your rider including your name and photo; your vehicle make, model, license plate, location and rating.
  • If you are using our ZippySEND service, we may share your Personal Data with the recipient of your parcel, and vice versa, as well as the driver in charge of fulfilling your Services.

b. With Zippy partners at your request

For example, if you requested a service through a Zippy partner or used a promotion provided by a Zippy partner, Zippy may share your Personal Data with that Zippy partner. Our partners include partners that integrate with our Apps or our Apps that integrate with, vehicle services partners, or business partners which Zippy collaborates with to deliver a promotion, competition or other specialized service.

c. With the owner of Zippy accounts that you may use

For example, your employer may receive trip data when you use your employer’s Zippy business account.

d. With subsidiaries and affiliates

We share Personal Data with our subsidiaries, associated companies, jointly controlled entities, and affiliates.

e. With Zippy’s service providers and business partners

We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:

  • Payment processors and facilitators;
  • Cloud storage providers;
  • Marketing partners and marketing platform providers;
  • Data analytics providers;
  • Research partners, including those performing surveys or research projects in partnership with Zippy or on Zippy’s behalf;
  • Insurance and financing partners;

f. With our legal advisors and governmental authorities

We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties. This may take place to fulfil the legal purposes (mentioned above), or any of the following circumstances:

  • Where it is necessary to respond to an emergency that threatens the life, health, or safety of a person; or
  • Where it is necessary in the public interest (e.g. in a public health crisis, for contact tracing purposes and safeguarding our community).

4. RETENTION OF PERSONAL DATA

We retain your Personal Data for the period necessary to fulfill the Purposes outlined in this Policy unless a longer retention period is required or allowed by law. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to erase, destroy, anonymize or prevent access or use of such Personal Data for any purpose other than compliance with this Policy, or for purposes of safety, security, fraud prevention and detection, in accordance with the requirements of applicable laws.

5. COOKIES AND ADVERTISING ON THIRD PARTY PLATFORMS

Zippy, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Websites and Apps. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit Personal Data about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.

Zippy may allow third parties to use Cookies on the Websites and Apps to collect the same type of Personal Data for the same purposes Zippy does for itself. Third parties may be able to associate the Personal Data they collect with other Personal Data they have about you from other sources. We do not necessarily have access to or control over the Cookies they use.

Additionally, we may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising on third party platforms.

If you do not wish for your Personal Data to be collected via Cookies on the Websites, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser.

6. PROTECTION OF PERSONAL DATA

We will take reasonable legal, organizational, and technical measures to ensure that your Personal Data is protected. This includes measures to prevent Personal Data from getting lost or used or accessed in an unauthorized way. We limit access to your Personal Data to our employees on a need-to-know basis. Those processing your Personal Data will only do so in an authorized manner and are required to treat your information with confidentiality.

Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through any online means, therefore, any transmission remains at your own risk.

7. YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL DATA

In accordance with applicable laws and regulations, you may be entitled to:

a. Ask us about the processing of your Personal Data, including to be provided with a copy of your Personal Data;

b. Request the correction and/or (in some cases) deletion of your Personal Data;

c. In some cases, request the restriction of the processing of your Personal Data, or object to that processing;

d. Withdraw your consent to the processing of your Personal Data (where we are processing your Personal Data based on your consent);

e. Request receipt or transmission to another organization, in a machine-readable form, of the Personal Data that you have provided to us where we are using your Personal Data based on consent or performance of a contract; and

f. Complain to the relevant data privacy authority if your data privacy rights are violated, or if you have suffered as a result of unlawful processing of your Personal Data.

Where you are given the option to share your Personal Data with us, you can always choose not to do so. If we have requested your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.

However, choosing not to share your Personal Data with us or withdrawing your consent to our use of it could mean that we are unable to perform the actions necessary to achieve the purposes of processing described in Section 2 (Use of Personal Data) or that you are unable to make use of the Services. After you have chosen to withdraw your consent, we may be able to continue to process your Personal Data to the extent required or otherwise permitted by applicable laws and regulations.

We will screen and verify all requests beforehand. In order to verify your authority to make the request, we may require you to provide supporting information or documentation to corroborate the request.

Once verified, we will give effect to your request within the timelines prescribed by applicable laws.

8. BUSINESS ACCOUNTS

a. ZIPPY’S RELATIONSHIP WITH USERS AND CLIENTS

Zippy for Business is provided as an add-on feature to facilitate business billing for the Authorized Users’ use of Zippy’s Services in the course of work.

When an organization (“Client”) chooses to utilize the business account, the Authorized User is given the option of tagging their rides or other transactions to the Client or to tag it as a personal ride. An Authorized User is referred to as a rider.

As part of this feature, Zippy will disclose detailed trip and booking information that Authorized Users have tagged as being for business purposes to the Client. Apart from this, Zippy does not disclose other Personal Data of its Authorized Users to the Client.

Alternatively, an individual user may choose to set up a business account profile within the Apps to facilitate the tagging of business-related rides.

For ease of reference, Authorized Users and individual users will each be referred to as a “User” and collectively as “Users”.

Zippy is a data controller, so are our Clients

In respect of any User and the processing of all their Personal Data (including but not limited to Linking Data and Portal Data), Zippy acts as a data controller.

Due to the way Zippy’s Business Account works, Zippy does not process any Personal Data for and on behalf of the Client. Accordingly, Zippy is not the data processor of the Client, but an independent data controller in respect of all Personal Data that it processes in the course of providing Zippy’s Business Account feature. Likewise, the Client is an independent data controller of the Personal Data (e.g. the Linking Data and Portal Data) that it discloses to and/or receives from Zippy.

As independent controllers, Zippy and the Client individually determine the purposes and means of processing Personal Data, subject to the provisions set out in the Terms & Conditions and this Privacy Policy. Zippy and the Client are also individually responsible to ensure the protection of Personal Data under their charge.

b. WHAT PERSONAL DATA IS COLLECTED, PROCESSED AND DISCLOSED

What Zippy collects as part of Zippy for Business

In order to provide the Zippy for Business feature, the individual user or the Client will be required to provide the following information about the Authorized User to Zippy:

  • Full name;
  • Business email; and
  • Other identifying information about the Authorized User as reasonably requested by Zippy;

Zippy will use this information for the purposes of:

  • Authenticating the User;
  • Where applicable, linking the Authorized User’s account with the Client’s Zippy for Business or tracking the Authorized User’s business profile bookings on the Apps, as the case may be;
  • Where applicable, verifying the Business Billing status of such Authorized User from time to time; and
  • Contacting the User in accordance with the purposes set out in this Privacy Policy.

Upon onboarding such a User to the Apps, Zippy will process the Personal Data of the User in accordance with this Privacy Policy.

What Zippy discloses to its Clients

Zippy will disclose relevant trip and booking information as determined by Zippy from time to time to the Client to facilitate Business Billing.

What Zippy discloses to its individual user

Depending on the business profile settings selected by the individual user, the user may retrieve and generate reports containing their relevant trip and booking information.

c. PARTIES’ OBLIGATIONS

The Client and Zippy shall each:

  • Individually inform their data subjects of how each processes Personal Data and allow their data subjects to exercise their rights under the local data protection/data privacy laws;
  • Comply with the obligations applicable to each party under the applicable data protection/data privacy laws when processing any Personal Data of the Proposed or Authorized Users;
  • Obtain the necessary consents (if applicable) to facilitate the provision of the Zippy’s business account; and
  • Implement appropriate legal, technical, and organizational measures to protect Personal Data against unauthorized or unlawful processing and against unauthorized loss, destruction, damage, alteration, or disclosure, as well as any breach or attempted breach of each party’s security measures (“Information Security Incident”).

9. AMENDMENTS AND UPDATES

Zippy shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Apps, Websites or Services, purchase products from Zippy or continuing to communicate or engage with Zippy following the modifications, updates, or amendments to this Policy, you signify your acceptance of such modifications, updates, or amendments.

10. CONTACT US

If you have any queries about this Policy or would like to exercise your rights set out in this Policy, please contact: privacy@rydezippy.com.

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